Help and FAQ - All about Refunds and Exchanges

Embroidery Designs are Digital Products so they cannot be returned or refunded. Once you have clicked on the "Pay Now" button after reviewing the designs in your cart, changes can not be made.

  • Design "Zip" files which are corrupt or faulty will be replaced.
  • If you ordered a design twice, a Gift Certificate or Refund might be considered at our discretion.
  • If you ordered the incorrect format, we can provide you with a design file of the correct format at no extra charge.
  • If you purchased a design by accident or by mistake, we do not provide a refund.

Please email us at to discuss any Refund issues.