Help and FAQ

Membership

• We answer all your questions about membership

Sales, Specials and Promotions

• Our Sales, Specials and Promotions

Using Our Website 

• Why register an account?
• How to register My Account?
• How do I order designs and Freebies?
• How do I download my designs?
• How many times can I download my designs?
• How does the wish list work?
• "Compressed (zipped) Folder is invalid or corrupted" message
• How to Unzip the files I downloaded
• What happens if I forget my password?

Billing

• How to use Discount Codes
• Payment Options: PayPal, Amazon Pay, Most Credit Cards, Google Pay and Apple Pay.

Rewards Program

• What are "Bobbin Bucks"?
• How do I use Bobbin Bucks?
• How do I use Previously Generated (unused) Discount Codes?
• How to earn credits to get awesome discount on designs?

• Refunds

Replacing lost designs

• How do I get my designs back if I lost them?