Help and FAQ

Questions about the migration from www.astitchahalf.com to www.astitchahalf.net

Do I have to create a new account?
What about my wish list from the old website?
What about my order history from the old website?
What about my downloads from the old website?
What about my Bobbin Bucks from the old website?

Using Our Website

Why register an account?

How to register My Account?

How do I order designs and Freebies?

How do I download my designs?

How many times can I download my designs?

How does the wish list work?
"Compressed (zipped) Folder is invalid or corrupted" message

How to Unzip the files I downloaded
What happens if I forget my password?

Billing

How to use Discount Codes

Payment Options: PayPal, Amazon Pay, Most Credit Cards, Google Pay and Apple Pay.

Rewards Program

What are "Bobbin Bucks"?

How do I use Bobbin Bucks?

How do I use Previously Generated (unused) Discount Codes?
How to earn credits to get designs for free
How to send project pictures of our designs

Refunds and Exchanges