Help & FAQ

Sales, Specials and Promotions

• Our Sales, Specials and Promotions

Using Our Website 

• Are your products physical or digital?
• Why register an account?
• How to register My Account?
• How do I order designs?
• How do I download my designs?
• How many times can I download my designs?
• How does the wish list work?
• "Compressed (zipped) Folder is invalid or corrupted" message
• How to Unzip the files I downloaded
• What happens if I forget my password?

Billing

• How to use Discount Codes
• Payment Options: PayPal, Amazon Pay, Most Credit Cards, Google Pay and Apple Pay.

Refunds and Exchanges

• Refunds

Replacing lost designs

• How do I get my designs back if I lost them?

Other

• When ordering your designs in the PES format
• What stabilizer should I use?
• Machine Formats
• What You See Is What You Stitch